Taptap Send is looking for a proactive IT Support Engineer to lead their technical operations in Dubai. This is a unique opportunity to join a fast-growing, globally recognized fintech company that is reshaping digital finance across emerging markets.
Role Overview
You won’t just be clearing tickets in this role. While you will manage day-to-day corporate IT support via Jira Service Management, the company expects you to bring a forward-thinking mindset. You’ll be the bridge between technology and the team, ensuring hardware, software, and network operations run like clockwork.
If you love finding ways to automate processes and enjoy leveraging tools like AI to boost productivity, this is the environment for you. You will own the full technical lifecycle for the Dubai office, from employee onboarding to managing complex AV systems and local ISP relationships.
Key Responsibilities
- IT Helpdesk Operations: Handle all daily IT requests through the JSM ticketing system.
- Hardware & MDM: Manage the entire Apple hardware fleet using Jamf and track assets precisely in Bluetally.
- Onboarding Efficiency: Take charge of the end-to-end technical setup for new hires, including account provisioning and hardware configuration.
- Network Maintenance: Act as the primary technical point of contact for local office networks and liaise directly with Etisalat regarding connectivity and infrastructure upgrades.
- AV & Collaboration: Keep the office conference rooms and video conferencing tools running perfectly for both internal and external meetings.
- Documentation: Build and maintain clear runbooks and self-service guides to help the team solve common tech hurdles quickly.
What You Need to Qualify
Taptap Send is looking for someone who can work with high levels of autonomy. You should have a solid foundation in modern office IT environments and a track record of reliability.
- Regulated Environment Experience: You need proven experience working within strict regulatory frameworks like ISO 27001, SOC 2, or PCI DSS.
- Technical Stack: Hands-on experience with Jamf, Okta, Jira, and Google Workspace is essential.
- Network Skills: You must be comfortable troubleshooting local infrastructure, managing ISP relationships, and performing hands-on network patching.
- Communication: Fluency in English is required to manage vendor relationships and support the Dubai-based team. Arabic language skills are a plus.
- Professional Certifications: Holding certifications like CompTIA Network+ or Jamf Pro (100/200) will give your application an edge.
Why Join Taptap Send?
This isn’t just a standard IT job. You are joining a fintech startup backed by top-tier investors that has successfully scaled across six continents. They value “Impact,” “Humility,” and “Ownership.” If you want to work with a global team that prioritizes people and high-growth innovation, this is a prime destination for your career.
How to Apply
Ready to take the next step in your IT career in Dubai? You can view the full job details and submit your application directly through the official recruitment platform here. Make sure your resume highlights your experience with regulated environments and MDM tools.
Frequently Asked Questions (FAQ)
What specific certifications are preferred for this IT Support role?
Taptap Send highly values certifications such as CompTIA Network+ or Jamf Pro (100/200). Having these demonstrates your technical proficiency with the specific stack they use.
Is this position suitable for fresh graduates?
The role requires proven experience in a standalone or primary IT support role and familiarity with regulated environments, making it more suitable for experienced IT professionals rather than entry-level candidates.
What is the work culture like at Taptap Send?
The company emphasizes a culture of ownership, impact, and humility. They are a global team of over 250 people across 50+ nationalities, focused on building accessible fintech solutions for diaspora communities.